Frequently Asked Questions

Are your products authentic?

Yes, absolutely. Every item we sell is 100% authentic and genuine. We source our collection only through official authorised channels and trusted partners. All orders are supplied with original branded packaging, labels, and full documentation confirming authenticity.

How long will delivery take?

We carefully prepare and dispatch all orders within 3–14 working days. Delivery times can vary slightly depending on the specific item and your location, but we will send you full tracking details as soon as your order is on its way.

What condition are the products in?

All our products are brand new and in perfect, unused condition unless clearly stated otherwise in the product description. We inspect every item thoroughly before shipping to ensure it meets our high quality standards.

What packaging will my order arrive in?

Every order is delivered in its original branded luxury packaging, including dust bags, boxes, and all relevant tags and accessories that come as standard with the product.

Do you offer returns or exchanges?

Please see our Returns Policy for full details. In short, items may be returned within the timeframe stated, provided they remain unused, in their original condition, and with all labels and packaging intact. Some made‑to‑order or personalised items may be non‑returnable, which will be clearly noted on the product page.

Are the prices shown final?

All prices displayed are in your local currency and include any applicable taxes. Shipping costs will be clearly shown at checkout before you complete your purchase.