Refund policy

RETURN AND REFUND POLICY

Last updated March 24, 2026

At Anglez, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website, https://anglezstore.myshopify.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at ri@anglez.co.uk assistance.

RETURNS & GLOBAL CONSUMER GUARANTEES

In Short: We aim to provide a transparent return process while adhering to global consumer protection standards. Nothing in this policy is intended to limit or exclude your statutory rights under applicable local laws (including the UK Consumer Rights Act 2015, the Australian Consumer Law, and the New Zealand Consumer Guarantees Act).

1. The 24-Hour Inspection Window (Critical)

Due to the high-demand nature of our luxury inventory and our rapid re-order logistics, all claims for items that are "Damaged," "Faulty," or "Not as Described" must be reported within 24 hours of delivery via ri@anglez.co.uk.

Why? This allows our logistics team to immediately secure a replacement from our global suppliers before stock is reallocated.

Requirement: You must include 1–3 clear photos of the defect, the original packaging, and the intact Anglez security tag.

- Note: Failure to report within 24 hours may limit your remedy to standard repair or statutory warranty claims under your local jurisdiction (e.g., the UK’s 30-day right to reject).

2. The 14-Day Return Period

For all other eligible "Change of Mind" returns, items must be shipped back within fourteen (14) days of receipt.

Returns shipped after this window, or sent via standard (untracked) postal services, will be rejected and returned to the sender.

We only accept returns via premium tracked carriers (UPS, FedEx, or DHL).

3. Regional Specifics (USA, Asia-Pacific, Latin America)

While we apply a high luxury standard globally, we acknowledge the following:

USA: We comply with state-specific merchant laws regarding 'Final Sale' disclosures. Pre-paid import duties (DDP) and original shipping are non-refundable for change-of-mind returns.

Asia-Pacific & LATAM: We adhere to the consumer protection standards of your jurisdiction (e.g., Singapore PDPA/Consumer Protection Fair Trading Act and Brazil’s LGPD/CDC). Our 24-hour reporting window is designed to facilitate faster replacements and does not waive your statutory rights for latent manufacturing defects.

4. Security Tags (The Anglez Shield)

Every item is fitted with a unique, branded security tag. We will NOT accept any return, under any circumstances, if this security tag has been removed, cut, tampered with, or re-attached. Please inspect your item thoroughly before removing this tag.

5. Unauthorized Returns & Restocking Fees

To ensure your return is processed correctly, you must receive a Return Authorization from our team before shipping.

Incorrect Address Fee: Sending a return to an unauthorized or incorrect address will result in a 20% Restocking Fee.

Why? This fee covers the specialized third-party logistics, re-authentication, and administrative costs required to intercept and reroute luxury inventory to the correct secure facility.

6. Condition of Returned Items

To be eligible for a refund, items must:

Be in the same condition as received (unused and unworn).

Have all original tags, labels, and packaging intact.

Show no signs of misuse or damage caused after delivery.

Luxury Note: Minor natural variations in leather grain, stitching, or vintage patina are characteristic of high-end materials and do not constitute a "fault.”

EXCHANGES

At Anglez, we do not offer direct product-for-product exchanges. Instead, exchanges are handled through a reorder-and-return process, as outlined below.

Due to the high-demand nature of luxury inventory, we do not offer traditional exchanges. To ensure you do not miss out on a replacement item, we recommend placing a new order immediately. Once your original return is received and cleared by our warehouse, we will issue a full refund to your original payment method.

Eligibility for Exchange

To be eligible for an exchange request:

The item must be unused, unworn, and in the same condition as received.

The item must be returned in its original packaging, with all tags, labels, and accessories intact.

The exchange request must be initiated within fourteen (14) days of receiving the order.

All exchanges are subject to stock availability.

Items that do not meet these conditions may be rejected.

Exchange Process

To exchange an item, customers must follow these steps within the 14-day return period:

Place a new order for the desired item or size.

Pay for the new order in full at checkout.

Submit a return request for the original order in accordance with our Returns Policy.

This process ensures faster fulfilment and availability of replacement items.

Return Review & Approval

Once the returned item is received, it will be inspected to verify compliance with the exchange eligibility criteria.

If the returned item fails inspection, the exchange request may be denied, and the item may be returned to the customer at their expense.

Approved returns will be processed according to our Returns & Refunds Policy.

Pricing & Order Processing

The new order placed for exchange purposes is treated as a separate purchase.

Any applicable price differences, taxes, duties, or shipping charges apply to the new order at checkout.

The new order will follow the standard processing and shipping timelines, just like any regular purchase.

CANCELLATIONS

Immediate Order Processing and Cancellation Limitations

At Anglez, orders are processed promptly after placement to ensure fast dispatch. As a result, once an order has entered the processing stage or has been shipped, it cannot be cancelled under any circumstances.

Cancellation Window

Customers may request a cancellation within two (2) hours of placing the order, or before the order status changes to “Processing”, whichever occurs first.

Once the order has moved beyond the “Before Processing” stage, cancellation is no longer possible, and customers must follow the Returns Policy if eligible.

Important Notes

Orders that have already left the warehouse are not eligible for cancellation.

Customers are strongly advised to review order details carefully before completing the purchase.

For urgent assistance within the cancellation window, please contact our customer support team immediately.

Cancellation from our end

We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:

Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.

Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.

Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorised use of payment information, we'll cancel the order to protect both you and our platform.

Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.

CHANGES TO THIS POLICY

Anglez reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.