Shipping Policy

Last updated May 6, 2026

At Anglez, we understand that receiving your order in a timely and secure manner is crucial. Our Shipping Policy is designed to provide you with clear and comprehensive information regarding the shipping and delivery of your orders from our website, https://anglezstore.myshopify.com. This policy applies to all purchases made through our online platform and aims to ensure a smooth, efficient, and hassle-free delivery experience.

1. Order Processing and Shipping

• Processing refers to the entire process from the moment an order is placed until it is prepared and handed over to the shipping carrier. It includes receiving the order, processing it, packaging the items, and ensuring they are ready for shipment. Processing time is distinct from shipping time, which is the duration it takes for the shipped items to be delivered to the customer's address after leaving the fulfillment centre.

• Processing Time: While our standard processing time is 2 business days, orders are transmitted to our warehouses for fulfillment within 2 hours. Therefore, all cancellations must be strictly requested within this 2‑hour window. Beyond this timeframe, the order is locked for fulfilment and cannot be modified or stopped. Orders placed after 12:00 PM GMT on Fridays or over the weekend will begin processing on the following Monday.

• Shipping Time: EU orders are typically delivered within 3–5 working days. For international destinations outside the EU, delivery usually takes 5–10 working days.

• Tracking Your Order: Once your order is dispatched, we will provide a tracking number. This enables you to monitor the delivery status and estimated arrival of your purchase.

• Shipping Charges: Free shipping is available for orders delivered within the United Kingdom only, provided the total order value exceeds £500. For orders below £500, or for deliveries outside the United Kingdom, shipping charges will apply and will be clearly displayed at checkout before the final purchase confirmation. For EU orders, all applicable taxes, duties and fees are handled or collected in advance — no extra costs will be due upon delivery.

• Delivery Availability

At present, we deliver to the United Kingdom, United States, Canada, Australia, New Zealand, all countries within the European Union (including Germany, France, Italy, Spain and more), and selected countries across the Asia‑Pacific region. Some locations may be unavailable due to administrative processing. All EU orders are shipped from our authorised partner warehouse located in a variety of regions within the EU.

Any shipping availability, charges, and delivery timelines applicable to eligible locations will be clearly displayed at checkout before order confirmation.

• Shipping Requirements

Please ensure your shipping address is entered accurately and in full, using Latin characters only. Incorrect or incomplete addresses may cause delays or failed delivery, and may incur additional charges. It is the customer's responsibility to ensure that the address is correct. It is also the customer's responsibility to ensure that products are allowed for import into their country. We work closely with our authorised partners to ensure all shipments meet local regulatory requirements, but we are not liable for customs seizures or import restrictions specific to your region.

• DIRECT SIGNATURE REQUIRED

Due to the high value of our luxury items, all shipments are sent via DHL Express or FedEx with Direct Signature Required. Packages cannot be “left in a safe place” or delivered to P.O. Boxes or Freight Forwarders. If you are not available to sign for the package after three delivery attempts, the item will be returned to our warehouse, and reshipping fees will apply.

• IMPORTANT

Upon delivery, please inspect your package immediately. Any claims for damaged items or items that are ‘not as described’ must be notified to us within 24 hours of delivery confirmation. Please note this does not affect your statutory legal rights.. For EU customers, you also have statutory consumer rights under applicable EU law — please refer to our Return Policy for full details.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the request is made within the 2-hour cancellation window, we can update the address. Once the order is transmitted to our global warehouses (after 2 hours), no further changes can be made. Please contact us at ri@anglez.co.uk as soon as possible. However, if the order is already shipped, then we can’t do anything in that case. 

Anglez is not responsible for items delivered to an incorrect address provided by the customer if the correction request was received outside of the 2-hour window.

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:   

• Check your shipping confirmation email for any mistakes in the delivery address 

• Ask your local post office if they have your package 

  

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at ri@anglez.co.uk with your order number.    

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Please note: 

• Any unclaimed package will be returned back to us. And, you will be liable for the cost of a reshipment

• It is recommended that customers provide a secure delivery address, such as their home or place of employment, to prevent lost or stolen parcels.

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ri@anglez.co.uk. 

Will I be charged customs for my order? 

We are committed to providing excellent service and support for the global community. With that being said, international shipping can be complicated so we want to provide you with as much information as we can. If after reading all of this, you have specific questions, please contact us, and we'll be happy to help you.

International shipments may be subject to import taxes, duties, and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. For more details about import fees, check out the ‘International Duties, Taxes, and Other Fees’ section below.

Sometimes your country's customs department will require additional information in order to clear your shipment for delivery. If they ask you for an invoice or commercial invoice, you can find a copy of that by looking at your order history under your profile. If you need further assistance, please contact us.

2. Disclaimer

• 2-HOUR CANCELLATION WINDOW: To ensure rapid global delivery, our system is linked directly to our international warehouses. Once an order is placed, you have a strict 2-hour window to request a cancellation. Beyond this time, the order is locked for processing and dispatch.

• We reserve the right to exercise discretion and may choose not to process or ship any order.

• We do not offer shipping to multiple locations per order.

• For security reasons, we do not deliver to incomplete recipient information or unidentifiable addresses.

• Anglez is not liable for shipping or delivery delays caused by natural or uncontrollable events.

• We are not responsible for courier-related delays, such as customs clearance, as they are beyond our control.

3. International Duties, Taxes, and Other Fees

Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:

• Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has its own unique regulations and procedures.

• Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country's customs and border protection department. These services often can incur a fee. Depending on a country's customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package.

In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country's customs laws and see if it's possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.

• Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but you should check how certain shipping carriers deal with ancillary fees.

• Refused Shipments: If a customer refuses a worldwide shipment due to import duties or taxes, the package will be returned to our warehouse. In such cases, the original shipping fee, the return shipping fee, and a 20% restocking fee will be deducted from your refund.

• DELIVERED DUTY PAID (DDP) - USA ORDERS: We are pleased to offer DDP shipping for all orders delivered to the United States. This means that all import duties, customs clearance fees, and taxes are pre-paid by Anglez. The price you see at checkout is the final price you pay; there will be no surprise charges upon delivery.

• For orders to Australia and New Zealand, customers are responsible for any local GST or import processing fees if the order value exceeds the statutory 'Low Value' thresholds ($1,000 AUD / $1,000 NZD). Please check your local customs authority for current limits.

4. Questions

If you have any questions concerning our shipping policy, please contact us at: ri@anglez.co.uk.

Please note that delivery times may be affected by public holidays, national celebrations, and peak shopping periods (such as Christmas, New Year, Chinese New Year, Diwali, and Black Friday).

 

Couriers and customs offices often operate with reduced hours or close entirely on public holidays, which pauses the movement of goods.

 

High order volumes during these times can cause delays in processing and transit, even after the holiday itself has passed.

 

We always aim to dispatch quickly, but please allow extra time for delivery during these periods.